Our Process and Policies

We serve a wide range of real estate agents, many of whom compete in the same market. To ensure fairness and consistency:

• All clients receive the same high-quality service and product, regardless of volume or frequency of bookings.
• Special requests that disrupt our workflow (e.g., expedited delivery) cannot be honored. Our structured process allows us to meet the needs of all clients efficiently while maintaining quality.

1. Submitting a Request: All appointments require a completed property request form to ensure we have the necessary details for scheduling.
2. Confirmation Process: After reviewing your request, we will propose a date and time frame via email or text. The exact appointment time will be confirmed within 24 hours of the scheduled shoot.
3. First-Come, First-Served: Scheduling operates on a first-come, first-served basis. To secure your preferred timing, submit requests as early as possible.
4. Cancellations, Rescheduling, and No-Shows: If we arrive and access to the property is unavailable or if the property is not ready for photography, it will be considered a no-show, and a rescheduling fee may apply.

• Photos will be delivered within 48 hours of the shoot (excluding Sundays).
• Most sessions are delivered within 24 hours.

• Daytime Listing Photography: Includes 36 or more professionally edited photos for an average 3-bedroom, 2-bathroom home.
• Evening Listing Photography: Features 36 or more edited photos, including drone photography. An agent or homeowner must be present to address any last-minute adjustments.
• Drone Photography: Available as a standalone service with 12 or more aerial images, or as an add-on to daytime listing photography.
• Vacant Land Photography: A cost-effective solution for capturing high-quality images of undeveloped properties.
• Reshoot Packages: Affordable options for revisiting properties we’ve previously photographed.

To achieve the best results, properties must be fully prepared before the scheduled shoot:

• Declutter all spaces, remove personal items, and ensure cleanliness.
• Move vehicles out of driveways and clear outdoor areas of clutter.
• Turn on all lights, open curtains, and adjust blinds to let in natural light.

Important Note: If the property is not ready for photography upon our arrival, we reserve the right to reschedule at the next available time slot.

1. General Guidelines: Shoots proceed in most weather conditions, except rain, which requires rescheduling. Drone operations are limited to wind speeds of 15mph or less.
2. Responsibility: If the decision is made to proceed in suboptimal weather conditions, clients assume responsibility for the results.

• We treat every property with care and aim to leave it exactly as we found it.
• Our photographers are FAA-certified drone operators and comply with all safety regulations.
• We carry Errors & Omissions (E&O) insurance for added peace of mind.

• Photos are delivered via a secure online system and require payment prior to download.
• If we complete the work as scheduled, payment is due in full.
• By booking our services, you agree that you are legally and contractually obligated to remit payment once the work is completed.

• Our services are exclusively for licensed real estate agents listing properties in the local MLS.
• We do not work directly with homeowners or photograph short-term vacation rentals.